Chandigarh, Punjab, India

      Chandigarh, Punjab, India

        Terms & Conditions

        These Terms of Use ("Terms") govern the access to and use of the KitchenBARD mobile application and related services (collectively, the "Service") provided by LOTOROOT INC. ("we/us/our"). By downloading, installing, accessing or using the Service, every individual or legal entity ("User") agrees to be bound by these Terms.

        4.1 Definitions

        • Platform: The KitchenBARD app, website, APIs, and any related tools or services.
        • Delivery Partner: An independent contractor engaged by us to deliver food or goods to Users.
        • Merchant: A restaurant, virtual kitchen or shipper offering food or goods on the Platform.
        • User Content: Reviews, photos, ratings and any content submitted or posted by Users.

        4.2 Scope of Service

        1. Licence Grant
          We grant Users a non‑exclusive, non‑transferable licence to use the Platform, conditional upon compliance with these Terms.
        2. Account Registration
          Users must provide accurate, current information and keep their password secure.
        3. Third‑Party Services
          Certain functions (e.g., payments) are provided through third‑party services such as PayPay and Stripe.

        4.3 Fees and Payment

        • Fees are shown at checkout and are final.
        • Payment must be made through the payment methods specified on the Platform. A purchase contract between the User and the Merchant is formed upon successful payment.

        4.4 User Obligations

        • Use the Platform only for lawful and appropriate purposes in compliance with all applicable laws and these Terms.
        • Inspect your order upon receipt and report any issues via the app within 30 minutes.
        • Comply with the Community Guidelines published at https://lotoroot.com/guidelines, including any updates thereto.

        4.5 Prohibited Conduct

        1. Any act that violates laws or public order and morals.
        2. Interfering with or manipulating the Platform, systems or networks of others.
        3. Impersonating others or improperly using another account.
        4. Unauthorised reproduction or commercial use of User Content.
        5. Infringing the rights of us or any third party.

        4.6 User Content

        • Users warrant that submitted content does not infringe third‑party rights.
        • Users grant us a worldwide, royalty‑free licence to use such content for operating, improving and promoting the Service.

        4.7 Disclaimer

        • The Service is provided "as is" without warranties of any kind.
        • We are not responsible for disputes arising between Users, Delivery Partners and Merchants.

        4.8 Limitation of Liability

        • Our liability is limited to the total amount the User paid to the Service in the past 12 months, except in cases of wilful misconduct or gross negligence.

        4.9 Indemnification

        • Users shall indemnify and hold us harmless from any losses arising out of their breach of these Terms or User Content.

        4.10 Term & Termination

        • Users may terminate use by uninstalling the app.
        • We may suspend or delete accounts without notice for breaches of these Terms.

        4.11 Personal Data

        • Our Privacy Policy (Section 3) applies.

        4.12 Notices

        • We may provide notices via in‑app messages, email, or other appropriate means.

        4.13 Severability

        • If any provision is deemed invalid, the remaining provisions remain in effect.

        4.14 Governing Law & Jurisdiction

        • These Terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction for the first instance.

        4.15 Amendments

        • We may amend these Terms at any time. Material changes will be notified before the effective date via the app or our website. Continued use after such date constitutes acceptance.